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Return & Refunds

However, if you change your mind, the return request must be filled in directly online within 14 days from the date of receipt of the order. Please note that the return shipping costs will be borne by the customer.


The products must be sent back in the exactly same condition you received them: in perfect condition, not worn, not washed and complete with all labels and tags still attached to the product. Therefore we kindly invite you not to remove the labels, otherwise the return will not be accepted.


Please note that it is not possible to return or exchange products purchased online, in our stores.



OPENING OF RETURN REQUEST

IF YOU HAVE AN ACCOUNT AND HAVE PLACED THE ORDER AS A REGISTERED USER:IF YOU ARE AN UNREGISTERED USER (ORDER AS GUEST):




How do I return my articles?

IF YOU HAVE AN ACCOUNT AND HAVE PLACED THE ORDER AS A REGISTERED USER:IF YOU ARE AN UNREGISTERED USER (ORDER AS GUEST):


WHERE SHOULD I SEND MY RETURN IN THE CASE OF AN AUTONOMOUS RETURN?

If you proceed with a Standard Return, the products must be shipped to the following address:customercare@momoni.it


* In accordance with customs regulations, the shipment of goods or documents outside the EU is subject to a declaration.This means that the goods must be accompanied by a pro forma invoice that we will send you with the Return Authorization email. The proforma invoice has to be attached to the outside of the box (never put it inside the box): this will help us accelerate the process of customs clearance of your return. We kindly invite you also to communicate the return tracking number by sending an email to our Customer Care if you return an item from a non-EU country.


Please note that returns from non-EU countries may take longer due to the customs clearance process.


The customs clearance process is beyond Momoni's control: if your package is held up in customs, you can contact the courier in charge of the shipment to get further updates.


We assure you that the timing of the customs clearance process will not affect your refund.



How to return a wrong or defective item

Momonì is committed to offer high quality products and services. Should you, for any reason, have a complaint about an item purchased online (in case of defects and/or non-conformity), please contact our Customer care:customercare@momoni.it


Please provide all necessary information, including, if possible, the number of the order in question and some photos showing the barcode-labels of the received item.


Before sending the item, we kindly ask you to wait for a feedback from our Customer Care, that will deal with your complaint as quickly as possible, providing you with all instructionts to send the item back.



REFUND

As soon as your return arrives at our warehouse, the Quality Control Department will carry out the necessary verifications. If the outcome is positive, we will send you an e-mail confirming the return and the disposition of the refund.


The refund will be issued within 14 days from receipt of the goods on the same payment method used to place the order.