Return & Refunds
However, if you change your mind, the return request must be filled in directly online within 14 days from the date of receipt of the order. Please note that the return shipping costs will be borne by the customer.
The products must be sent back in the exactly same condition you received them: in perfect condition, not worn, not washed and complete with all labels and tags still attached to the product. Therefore we kindly invite you not to remove the labels, otherwise the return will not be accepted.
Please note that it is not possible to return or exchange products purchased online, in our stores.
OPENING OF RETURN REQUEST
| IF YOU HAVE AN ACCOUNT AND HAVE PLACED THE ORDER AS A REGISTERED USER: | IF YOU ARE AN UNREGISTERED USER (ORDER AS GUEST): |
|---|---|
| 1. Log into your personal area | 1. Access to the webpage return form and fill in the form with the order number (do not insert #), your billing surname and your email. |
| 2. go to the section "Order & Returns", select the order for which you want to request a return and click on the Return tab. | 2. Complete the form with details of the items to be returned and the reason for return. |
| 3. Complete the form with details of the items to be returned and the reason for return. | 3. Please select 'refund' or "change size" |
| 4. Please select 'refund' or "change size" | 4. You can choose between "Easy Return" or "Standard Return" |
| 5. You can choose between "Easy Return" or "Standard Return" |
How do I return my articles?
| IF YOU HAVE AN ACCOUNT AND HAVE PLACED THE ORDER AS A REGISTERED USER: | IF YOU ARE AN UNREGISTERED USER (ORDER AS GUEST): |
|---|---|
| a) Easy Return:you will receive an email confirming receipt of your return request with the related rma number: in attachment you will find the return label and the Return List. If you ship from a country outside the European Union, you will also receive a Proforma Invoice. Print out the Return List, and insert it inside the package: this document will facilitate the recognition of the return and speed up the refund. Print the ups Return Label and attach it to the parcel, covering/removing the original shipping labels. Arrange collection from your home by calling ups, or visiting the carrier's website, or drop off the parcel at the closest ups-Service Point. | a) Easy Return: you will receive an email confirming receipt of your return request with the related rma number: in attachment you will find the return label and the Return List.
If you ship from a country outside the European Union, you will also receive a Proforma Invoice Print out the Return List, and insert it inside the package: this document will facilitate the recognition of the return and speed up the refund. Print the ups Return Label and attach it to the parcel, covering/removing the original shipping labels. Arrange collection from your home by calling ups, or visiting the carrier's website, or drop off the parcel at the closest ups-Service Point. |
| b) Standard Return: you will receive an email confirming receipt of your return request with the related rma number: attached you will find the Return List.
Print out the Return List, and insert it inside the package: this document will facilitate the recognition of the return and speed up the refund. If you ship from outside the European Union, you will also find the Proforma Invoice attached. We remind you that shipping is at your own expense: you can choose the courier you prefer to organize the return shipment. | b) Standard Return: you will receive an email confirming receipt of your return request with the related rma number: attached you will find the Return List.
Print out the Return List, and insert it inside the package: this document will facilitate the recognition of the return and speed up the refund. If you ship from outside the European Union, you will also find the Proforma Invoice attached. We remind you that shipping is at your own expense: you can choose the courier you prefer to organize the return shipment. |
If you requested a refund, please remember that return shipping fees are not free, unless you have received a faulty or incorrect item, or for size changes. For returns from Non-EU Countries, any customs charges sustained to import the goods will also be deducted from your refund. Such charges are calculated by the relevant customs office at clearance, and cannot be established beforehand.
WHERE SHOULD I SEND MY RETURN IN THE CASE OF AN AUTONOMOUS RETURN?
If you proceed with a Standard Return, the products must be shipped to the following address:customercare@momoni.it
* In accordance with customs regulations, the shipment of goods or documents outside the EU is subject to a declaration.This means that the goods must be accompanied by a pro forma invoice that we will send you with the Return Authorization email. The proforma invoice has to be attached to the outside of the box (never put it inside the box): this will help us accelerate the process of customs clearance of your return. We kindly invite you also to communicate the return tracking number by sending an email to our Customer Care if you return an item from a non-EU country.
Please note that returns from non-EU countries may take longer due to the customs clearance process.
The customs clearance process is beyond Momoni's control: if your package is held up in customs, you can contact the courier in charge of the shipment to get further updates.
We assure you that the timing of the customs clearance process will not affect your refund.
How to return a wrong or defective item
Momonì is committed to offer high quality products and services. Should you, for any reason, have a complaint about an item purchased online (in case of defects and/or non-conformity), please contact our Customer care:customercare@momoni.it
Please provide all necessary information, including, if possible, the number of the order in question and some photos showing the barcode-labels of the received item.
Before sending the item, we kindly ask you to wait for a feedback from our Customer Care, that will deal with your complaint as quickly as possible, providing you with all instructionts to send the item back.
REFUND
As soon as your return arrives at our warehouse, the Quality Control Department will carry out the necessary verifications. If the outcome is positive, we will send you an e-mail confirming the return and the disposition of the refund.
The refund will be issued within 14 days from receipt of the goods on the same payment method used to place the order.